Managing Expectations
Write-ups, final warnings and yo-yo behaviors are a thing of the past by managing expectations.
Traditional performance management methods such as progressive discipline are inefficient and ineffective in sustained improvement.
Managing Expectations teaches you to be a coach and to effectively manage your team's performance according to your company's values.
Empowering your employees with behavior-based values and clear expectations.
Curriculum
- Managing Expectations for Leadership Introduction (6:54)
- Managing Expectations Philosophy
- Managing Expectations Defined
- Managing Expectations Defined - Coaching
- Managing Expectations Defined - Feedback
- Managing Expectations Defined - Documentation
- Managing Expectations Defined - Values Feedback Form (4:24)
- How it Works (3:46)
- How it Works - We Coach
- How it Works - We Offer Feedback
- How it Works - We Offer Feedback
- How it Works - Skill or Will
- How it Works - Training Plan
- Effective Feedback
- Effective Feedback - Continuous
- Effective Feedback - 3 Types
- Effective Feedback - Appreciative
- Effective Feedback - Remedial
- Effective Feedback - Developmental
- Effective Feedback - Clear is Kind
- Effective Feedback - Characteristics
- Effective Feedback - Examples
- Effective Feedback - Why Doesn't Matter
- Effective Feedback - Consistent
- Effective Feedback - Timely
- Effective Feedback - No Advice
- Effective Feedback - Dos
- Effective Feedback - Don'ts
- Effective Feedback - Complete the Loop
- Black, White and Gray All Over (9:31)
- Do I Document?
- Documentation Guidelines
- Documentation Best Practices
- Documentation Guidelines - Health Matters
- Feedback Formula for Conversations
- Black, White and Gray All Over
- Critical Thinking
- Look for Patterns
- For Consideration
- Actions to Consider
- Actions to Consider
- If in doubt...
Clear Expectations
Set clear expectations aligned with your company's mission and values based behaviors to build a feedback rich environment and make work better.
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