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Managing Expectations for Leadership
Part 1: Introduction to Managing Expectations
Managing Expectations for Leadership Introduction (6:54)
Managing Expectations Philosophy
Managing Expectations Defined
Managing Expectations Defined - Coaching
Managing Expectations Defined - Feedback
Managing Expectations Defined - Documentation
Managing Expectations Defined - Values Feedback Form (4:24)
How it Works (3:46)
How it Works - We Coach
How it Works - We Offer Feedback
How it Works - We Offer Feedback
How it Works - Skill or Will
How it Works - Training Plan
Part 2: What We Do To Help - Expectations, Coaching & Feedback
What We Do to Help - Overview (15:52)
Establish Expectations from the Start
Establish Expectations from the Start -SMART
Align Values with Behaviors
Observe Behaviors
Part 2: What We Do to Help - Coach
Coach - 5 Things
Coach - Trust
Coach - Listen
Coach - Ask Questions
Coach - Encourage
Coach - Diagnose
Part 2: What We Do To Help - Effective Feedback
Effective Feedback
Effective Feedback - Continuous
Effective Feedback - 3 Types
Effective Feedback - Appreciative
Effective Feedback - Remedial
Effective Feedback - Developmental
Effective Feedback - Clear is Kind
Effective Feedback - Characteristics
Effective Feedback - Examples
Effective Feedback - Why Doesn't Matter
Effective Feedback - Consistent
Effective Feedback - Timely
Effective Feedback - No Advice
Effective Feedback - Dos
Effective Feedback - Don'ts
Effective Feedback - Complete the Loop
Part 3: In Between the Lines
Black, White and Gray All Over (9:31)
Do I Document?
Documentation Guidelines
Documentation Best Practices
Documentation Guidelines - Health Matters
Feedback Formula for Conversations
Black, White and Gray All Over
Critical Thinking
Look for Patterns
For Consideration
Actions to Consider
Actions to Consider
If in doubt...
Let's Recap Managing Expectations
What's Next (1:46)
Knowledge Check
Quiz
If in doubt...
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